If you are currently in the United Arab Emirates (UAE) and are experiencing difficulties accessing the Tesco International mobile application, please note that this is not due to a technical issue. Access to international Tesco International Travel eSIM may be restricted by local regulations.
Major telecommunications operators in the UAE — including Etisalat and Du — may limit access to foreign eSIM platforms in order to promote their own roaming services. As a result, users in the UAE may be unable to reach our services.
What Can You Do? To ensure uninterrupted service, we recommend the following:
Download and Install Before Arrival
We strongly advise purchasing and installing your Tesco International Travel eSIM prior to entering the UAE. Once you arrive, access to our app may be blocked, and eSIM activation may not be possible.
Use Airport Wi-Fi or a VPN (If Available)
Some travelers have successfully accessed our services using airport Wi-Fi before entering the city. Others have used virtual private networks (VPNs) while in the UAE; however, results may vary.
Need help?
Find answers via Help & Support in app or connect with us via WhatsApp or Email.
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