If you’ve successfully installed your Tesco International Travel eSIM but are unable to connect, follow the steps below to identify and fix the issue.
1. Check if you’re in the correct country
If your plan is for use outside your home country, it won’t activate until you arrive at your destination.
Try connecting once you’ve landed in the country where your eSIM plan is valid.
2. Make sure your Travel eSIM is set to use data
Your eSIM must be active and set as the data SIM on your device.
- On iPhone:
- Go to Settings → Mobile Service → Mobile Data, then tap and select your new eSIM as the active data line.
- On Android:
- Go to Settings → Connections → SIM Manager, then make sure your new eSIM is switched ON and selected for data usage.
3. Turn on Data Roaming
Your eSIM may not connect if Data Roaming is turned off.
- On iPhone:
- Go to Settings → Mobile Service (or Cellular) → SIMs, select your new eSIM, and toggle Data Roaming ON.
- On Android:
- Go to Settings → Connections → Mobile Networks, and make sure Data Roaming is toggled ON.
4. Restart your device
After completing all the steps above, restart your phone to refresh your network connection.
Need help?
Find answers via Help & Support in app or connect with us via WhatsApp or Email.
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