TESCO - Problems with Airtime

Once you have completed an Airtime transaction, the status will appear in your app under "Services"

Some providers can take a couple of minutes to process the request, so keep refreshing your app.

**Mobile Airtime Top up us not available to UK mobiles

Instructions if needed, will appear in the transaction detail in the app.  We would always ask you contact the far end provider if the transaction is showing successful, before contacting our team.

If you ever have issues adding or applying the code, just contact our Customer Service team. 

• This service is for private, non-commercial, and personal use only
• Once credit has been transferred to another PAYG user, it cannot be recovered. Please ensure that the number you are transferring to is correct before completing the transaction. We cannot refund mistakes.

Our FAQs cover everything you need to know about our app, so please take some time to familiarize yourself if you ever need any help.  

Alternatively you can email our Customer Service team via your app, or directly at tescointernationalcalling@wavecrest.com or call 0330 001 0257.