TESCO - Dial Pad and Call Types

DIAL PAD:

There are various ways to dial your calls, we make it easy and entirely up to you:

• You can allow TESCO INTERNATIONAL CALLING to access your contacts when registering, if you miss this step, just go into your app setting in your device and allow, that way all you contacts will show.
• Alternatively if you wish you use a DIAL PAD, then just click "Call" and the dial pad opens, you can toggle this off by clicking this icon

 .

You can change how you make your calls in the app.  You change your call type options under the "Account" tab:

Local Call – You can connect via our local access number, which is a great option if you have inclusive bundled minutes from your mobile network operator. If you are on PAYG or have run out of bundled minutes, this will be charged by your network provider at their per minute landline rate.

Wi-Fi – If connecting by this option, you just need to ensure your Wi-Fi signal is strong and stable so that you have an uninterrupted experience.   This is a great option if you don’t have inclusive minutes with your network provider, or if you’re travelling.  It’s also a great solution when you are roaming, particularly outside of Europe.

Mobile Data/Wi-Fi – You again need to ensure your Wi-Fi signal is strong and stable so that you have an uninterrupted experience. Always make sure you have enough Mobile Data if you are using this instead of Wi-Fi. 

Problems making a call:  You can check a couple of things before contacting our team if you are struggling to make a call.

• If you're on a Pay as You Go mobile and hear a message stating you don’t have enough credit, check you have enough credit on your mobile device if you are making calls over a Local Number.  
• If you are calling over Wi-Fi, make sure your connection is strong.  You can always reboot your router to help.  To check you have a connection, try loading up Google.
• If you hear a message saying “Pin Stuck in Use” then call our team straight away, and we can resolve that for you.
• You can check our Current Service Status, by going into Help and Support, this will be updated when we know we have an issue.

Our FAQs cover everything you need to know about our app, so please take some time to familiarize yourself if you ever need any help.  

Alternatively you can email our Customer Service team via your app, or directly at tescointernationalcalling@wavecrest.com or call 0330 001 0257.