Tesco - Adding credit and Auto top-up

How do I add credit?

• Go to the Home screen and tap the plus icon to add credit to your balance
• You can also add credit via the Account tab

I have a promo code: when do I enter it?

• Add your promo code at the checkout screen just before you pay

Why do I have to authenticate my card?

• The first time you pay with a credit or debit card, you need to authenticate your card details
• The initial authentication is for £0, which verifies your card
• Follow the steps on screen and do not press back

What payment methods can I use?

• Credit or debit card (Visa or Mastercard)
• Apple Pay
• Google Pay

Can I save more than one card?

• Yes. You can add more than one payment card, delete and default card details easily
• Go to the Account tab and select Payment wallet to manage your saved cards

What is Calling credit auto top up?

• Auto top up adds credit for you when your balance gets low, so the app does the work
• Set your top up amount and when your balance is below the threshold amount, your account is topped up

Can someone else use my card or set up auto top up?

• No. Tesco International is a self-use service, so only you have access to your card details and to activating auto top up

Does my credit expire?

• Yes. Unused top up credit expires 180 days after your last activity in the app
• Last activity means whichever came later, your top up or your last call
• Full details are in our terms and conditions

Where can I find more help?

• Our FAQs cover everything you need to know about the app

How do I contact customer services?

• Chat to us via Help & Support in the app
• Or email tescointernationalcalling@wavecrest.com