Tesco - Managing your auto top-up settings

What is auto top up?

• Auto top up keeps calling credit balance positive and available on your account, so you can always call friends and family
• It tops up your balance automatically when your credit runs low

How do I turn auto top up on or off?

• You need a saved card on your account before you can activate it
• Toggle it on or off at the payment stage
• Or go to the Account tab, then Payment wallet

Can customer services turn auto top up on or off for me?

• No. Auto top up is controlled in the app only, so you manage it yourself

When does auto top up trigger?

• When your balance drops below £1
• It does not trigger during an active call

How much does auto top up add?

• You choose the amount: £3, £5, £10 or £20

Is auto top up a direct debit?

• No. Tesco International does not have a direct debit option
• If you see a Tesco International payment on your bank statement, it means auto top up is enabled

How do I contact customer services?

• Chat to us via Help & Support in the app
• Or email tescointernationalcalling@wavecrest.com