Tesco - Contacting us

How do I contact customer services?

• Go to Help & Support in the app
• From there you can chat to us, or email us through the app or directly

Which support option should I choose?

• Choose the category that best suits your needs

I have bought an eSIM and need help with my order

• Go to Services and select the travel eSIM you bought
• Select View details, then select Help and Support on that view
• Your order details are available to copy before you request support

What details should I give when I contact General support?

• The number you are using with the app
• The type of phone you are using, Android or iPhone
• Your app account number
• The country and number you are calling, if relevant
• We may ask for more information depending on the query

What email address do I use?

• General support: tescointernationalcalling@wavecrest.com 
• eSIM support: support@tescotravelesim.zendesk.com 

Where can I find more help?

• Our FAQs cover everything you need to know about the app