Problems making a call?
You can check a couple of things before contacting our team if you are struggling to make a call.
- If you're on a Pay as You Go mobile and hear a message stating you don’t have enough credit, check you have enough credit on your mobile device if you are making calls over a Local Number.
- If you are calling over Wi-Fi, make sure your connection is strong. You can always reboot your router to help. To check you have a connection, try loading up Google.
- If you hear a message saying “Pin Stuck in Use” then call our team straight away, and we can resolve that for you.
- You can check our Current Service Status, by going into Help and Support, this will be updated when we know we have an issue.
Our FAQs cover everything you need to know about our app, so please take some time to familiarize yourself if you ever need any help.
You can contact our Customer Service team via the help & Support feature in your app. Either chat to us, or email directly at tescointernationalcalling@wavecrest.com
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