TIC - Contacting Customer Support

Our friendly customer services experts can be contacted using the following methods below

By telephone to 0330 001 0257

By email to tescointernationalcalling@wavecrest.com

Alternatively, you can contact our team directly through your app, via ACCOUNT - HELP AND SUPPORT

When contacting Customer Services, it would be really helpful to provide the following:

• the number you are using with the app
• if you are using the app, details of the type of mobile phone platform (Android/iPhone)
• your app account number
• the country and the number you are calling (if applicable)

Further information may be requested depending on the type of query

Please note, our customer service opening hours are 

• Monday – Friday, 9am – 5pm
• Weekends 10am – 4pm (email only)

Our FAQs cover everything you need to know about our app, so please take some time to familiarize yourself if you ever need any help.