TESCO - General Help and Support

Help and Support Page:  No matter how we connect your calls, the app needs a data (internet) connection to quickly talk to our servers and retrieve your credit balance. If you don’t have a Wi-Fi, 3G or 4G connection, the app can’t do this, and you get taken to Help And Support page when you open the app.  What should I do?

• Check your connection – sometimes it may look like you’re connected, when you’re not
• If you think you have a connection, try doing something like a new Google search
• If you have a connection but still can’t use the app, please contact Customer Services – you can choose the option that works best for you, directly from the Help & Support screen

Contacts not showing in the app:  When installing the app you will be asked if you want to access your contacts, if you said no, don’t worry these simple steps will fix it:

•  iOS – Go to Settings > Privacy > Contacts.  Just enable the TESCO INTERNATIONAL CALLING check button (ensuring it shows green).
•  ANDROID – Settings > Apps > TESCO INTERNATIONAL CALLING > Permissions > Then allow contacts.

Requesting your Call History: You can email directly through the app as well, which is a great alternative if you are not able to call.  Just make sure you are adding all the details regarding your request, including dates, which will help us process your request quicker.

We can only provide Call Histories for 12 months.   If you require a cover letter, please request this in your email.  A standard request will normally take 3-5 working days, a cover letter will take approx. 30 days to be completed, and emailed directly to yourself 

It’s really important to always keep your app updated, to make sure you are getting the best experience and not missing out on offers.  Keep checking for those updates!

Finally, if you are enjoying our app, please leave us a review.  You can do this via your app store, or on Trustpilot. We love hearing the stories from our customers that the impact of TESCO INTERNATIONAL CALLING has had, so please tell your story.